1. How to cancel
Sign in, go to your dashboard, and click Billing in the top bar. That opens the secure Stripe portal where you can cancel in two clicks. You can also email hello@gatherwelltravel.com or call or text (888) 664-3090 and we will do it for you.
There is no cancellation fee, no minimum term, and nobody will call you to talk you out of it. Canceling once your trip is booked is the intended way to use Groups by Gatherwell.
2. What happens when you cancel
- Your card is not charged again
- Your membership stays active until the end of the month you already paid for
- After that, your group moves to read-only. Everyone keeps access to what was already produced: the budget, the decisions, the payment schedule, the itinerary
- Your documents stay downloadable, so print or save the itinerary before you travel
- Travelers in your group never pay anything and are not affected
- Resubscribing later picks up exactly where you left off, on the step you had reached
3. When we refund
Because you keep the full month you paid for, we do not normally refund part of a month. These are the cases where we do refund, and you only have to ask:
- Charged after you canceled. Refunded in full, always.
- Charged twice, or charged on the wrong plan. We refund the difference or the duplicate.
- The service was broken. If a fault on our side stopped your group from using a step for a meaningful stretch of the month, we refund that month.
- You never used it. If you subscribed and no step was completed in that billing month, ask and we will refund it.
Refunds go back to the original card through Stripe, normally within five to ten business days depending on your bank.
4. The first-month guarantee
5. Trip bookings are a separate matter
Flights, villas, hotels, tours, and transfers your group books are contracts with those companies, not with us. Their cancellation rules and refund windows apply, and we cannot refund money we never received. This is why we tell every group to read the cancellation terms before they book and to carry travel insurance.
If a booking went through a partner link and something goes wrong, contact that company first. Tell us as well and we will help you chase it, but the refund has to come from them.
Fees for the separate Gatherwell Travel full-service agency are covered by that service's own agreement, not this page.
6. Failed payments
If a renewal fails, Stripe retries over a few days and emails you. Your group keeps working during that window. If it still has not gone through, the membership pauses and the group goes read-only until the card is updated. Nothing is deleted.
7. Before you dispute a charge
Please email us first. A chargeback takes weeks and locks the account while the bank investigates. Almost every dispute we have seen was a renewal someone forgot about, and we refund those the same day you ask. One message to hello@gatherwelltravel.com is faster than your bank.
This policy is part of our Terms of Service. Gatherwell Travel LLC may update it, and the date at the top of this page shows when it last changed. It does not affect refund rights the law gives you where you live.